Write a letter of complaint

Follow these instructions to complete this activity:

1. Find the mistake on the Statement below.
2. Fill in the gaps on the Letter of Complaint.
3. Check the Letter of Complaint to make sure it's correct.
4. Print a copy of the Letter of Complaint.

If you would like the Statement or the Letter of Complaint below to appear in a pop-up window, click these links:
STATEMENT	LETTER OF COMPLAINT

STATEMENT - FIND THE MISTAKE

	Statement No: 34 Date: 25th March 03 Page: 1 Account Type: Savings
Mr. A. Worker 26 Second Street Outatown, Inter State, 0576
SAVINGS ACCOUNT - 5215 7734 5622
Account Transactions

Date	Description	Debit	Credit	Balance
1 Mar 03	Opening Balance			$ 235.00
3 Mar 03	Direct Debit	135.00		100.00
3 Mar 03	ATMWDL- BestFlicks Movie Hire	24.00		76.00
6 Mar 03	Pospur - Foodfirst Supermarket	67.20		8.80
7 Mar 03	Payroll credit Busy Industry Pty. Ltd. salary		830.00	838.80
10 Mar 03	Pospur - Food First Supermarket	125.60		713.20
11 Mar 03	ATMWDL – fee	1.25		711.95
15 Mar 03	Your Chq # 401 579 267	150.00		561.95
21 Mar 03	Pospur- Comfy Shoes	80.00		481.95
22 Mar 03	ATMWDL fee	1.50		480.45
23 Mar 03	Direct Debit - Mortgage Accnt	410.00		70.45
23 Mar 03	Direct Debit - Mortgage Accnt	410.00		339.55-
26 Mar 03	Your Chq #401 579 268	25.40		364.95-
28 Mar 03	Payroll credit Busy Industry Pty. Ltd. Salary		830.00	465.05
29 Mar 03	Your Chq No# 401 579 269	16.00		449.05
30 Mar 03	ATMWDL – Fairtown	50.00		399.05
30 Mar 03	Supermarket	24.75		374.30
31 Mar 03	Closing Balance			$ 374.30
Sim Bank, 1000 Centre Rd, Big City, First State 19443 ABN 32 198 542 617 Phone : 01 437 8921, Fax: 01 437 8922 www.simbank.com.au

LETTER OF COMPLAINT - FILL IN THE GAPS & PRINT

26 Second Street,
Outatown, Inter State 0576

Ms J. Helpful
Customer Services Officer
Sim Bank

Dear Ms Helpful,

Re: Account Number:

I refer to our telephone call of this morning about a mistake in my account.

Enclosed is a copy of bank statement number , showing that on the , a direct debit of to Mortgage Accnt has been deducted twice.

Could you please let me know when the bank has corrected this mistake.

Thank you,
Yours sincerely,

Funded under the ANTA Adult Literacy National Project by the Commonwealth through the Department of Education, Science and Training